Privacy Policy

Privacy Policy for ProFusion Rehab

Effective Date: [09-10-2013]
Last Updated: [04-26-2026]

1. Introduction

ProFusion Rehab (“we,” “our,” or “us”) is committed to protecting your privacy and personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://profusionrehab.com or use our online services.

2. Accountability

ProFusion Rehab is responsible for all personal information under our control. If you have any questions or concerns about our privacy practices, please contact our head office:

Head Office Contact Information:

3. Information We Collect

We collect personal information that you voluntarily provide to us when you:

3.1 Online Appointment Booking

When you complete our online booking form, we collect:

  • Full name
  • Email address
  • Phone number
  • Date of birth (optional)
  • Health information relevant to your appointment
  • Preferred appointment dates and times

3.2 Contact Forms

When you submit a contact or inquiry form, we collect:

  • Name
  • Email address
  • Phone number (optional)
  • Message content

3.3 Website Usage Information

We automatically collect certain technical information when you visit our website:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies (see Section 5)

3.4 Comments

If you leave comments on our website, we collect:

  • Name and email address (as provided in the comment form)
  • Comment content
  • IP address and browser user agent string for spam detection purposes

4. Purpose and Use of Personal Information

We collect and use your personal information only for the following purposes:

  • Appointment Scheduling: To book, confirm, and manage your physiotherapy appointments
  • Patient Care: To provide physiotherapy services and maintain your health records
  • Communication: To respond to your inquiries and provide information you request
  • Legal Compliance: To comply with applicable laws and regulations, including PIPEDA
  • Website Security: To detect and prevent spam, fraud, and abuse
  • Service Improvement: To improve our website functionality and user experience

We will obtain your consent before using your personal information for any purpose not listed above.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your website experience.

5.2 Types of Cookies We Use

Essential Cookies:

  • Session cookies for login functionality (last 2 days)
  • Authentication cookies to maintain your logged-in state

Functional Cookies:

  • Comment form cookies that remember your name, email, and website (last 1 year)
  • Screen display preference cookies (last 1 year)
  • “Remember Me” login cookies (last 2 weeks if selected)
  • Post editing cookies to track recent edits (expire after 1 day)

Analytics Cookies (if applicable): We may use analytics services to understand how visitors use our website.

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some website features. Temporary cookies are set when you visit our login page to determine if your browser accepts cookies; these contain no personal data and are discarded when you close your browser.

6. Third-Party Services

6.1 Gravatar

If you leave a comment, an anonymized string created from your email address (a hash) may be provided to the Gravatar service to display your profile picture. Gravatar’s privacy policy is available at: https://automattic.com/privacy/

6.2 Embedded Content

Our website may include embedded content from third-party websites (e.g., videos, images, articles). When you interact with embedded content, those third-party websites may collect data about you, use cookies, and track your interaction. We recommend reviewing the privacy policies of these third-party services.

6.3 Spam Detection

Visitor comments may be checked through an automated spam detection service to protect our website and users.

7. Media and Images

If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from images you upload.

8. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your personal information only in the following circumstances:

  • With Your Consent: When you have given explicit permission
  • Service Providers: With trusted third-party service providers who assist us in operating our website and providing services (e.g., hosting, appointment scheduling software), under strict confidentiality agreements
  • Legal Requirements: When required by law, court order, or legal process
  • Health Information Custodians: With other healthcare providers involved in your care, with your consent or as permitted by law

8.1 Password Reset

If you request a password reset, your IP address will be included in the reset email for security purposes.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and professional obligations.

Specific Retention Periods:

  • Comments: Comments and metadata are retained indefinitely to facilitate automatic approval of follow-up comments
  • User Accounts: Personal information in user profiles is retained while your account is active
  • Health Records: Patient health information is retained in accordance with applicable healthcare regulations and professional standards (typically 8-10 years after last appointment)
  • Contact Form Inquiries: Retained for a reasonable period to respond to your inquiry and maintain communication records

When personal information is no longer required, we securely delete or anonymize it.

10. Your Privacy Rights Under PIPEDA

You have the following rights regarding your personal information:

10.1 Right to Access

You may request access to the personal information we hold about you and receive information about how we use and disclose it.

10.2 Right to Correction

You may request corrections to any inaccurate or incomplete personal information.

You may withdraw your consent for certain uses of your personal information at any time, subject to legal or contractual restrictions.

10.4 Right to Data Portability

You may request to receive an exported file of the personal data we hold about you, including data you have provided to us.

10.5 Right to Erasure

You may request that we delete personal information we hold about you, except where we are legally obligated to retain it for administrative, legal, regulatory, or security purposes (e.g., health records retention requirements).

10.6 Right to Complain

If you believe we have not complied with PIPEDA, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact our head office using the contact information in Section 2.

11. User Account Management

If you have registered an account on our website:

  • You can view, edit, or delete your personal information at any time through your user profile (except your username)
  • Website administrators can also view and edit this information for support purposes
  • You can request permanent deletion of your account by contacting our Privacy Officer

12. Security Safeguards

We implement appropriate technical, physical, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure server infrastructure with encryption
  • Access controls limiting who can view your information
  • Regular security assessments and updates
  • Staff training on privacy and security practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

13. Children’s Privacy

Our services are not directed to individuals under the age of 18 (or the age of majority in your province). We do not knowingly collect personal information from minors without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

14. International Data Transfers

Your personal information is stored and processed in Canada. If we engage service providers located outside Canada, we will ensure appropriate safeguards are in place to protect your information in accordance with PIPEDA.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Material changes will be communicated through a notice on our website or via email if you have provided your email address.

By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

For sensitive health information collected through our online booking system, we will obtain your express consent before collecting or using such information.

17. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact:

Pro Fusion Rehab

Office of the Privacy Commissioner of Canada:

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.