Question 1

What is the right procedure to file a claim after a workplace injury?

Accepted Answer

Following the correct steps ensures your claim is processed quickly and your benefits start on time. Here is the 4-step process:

Get Medical Care: Your health is the first priority. See a doctor or physiotherapist immediately. Tell them your injury happened at work so they can complete Form 8 (the Health Professional’s Report) and send it to WSIB.

Report to Your Employer: Tell your supervisor or manager about the injury as soon as possible. Your employer is then required to send Form 7 (the Employer’s Report) to WSIB.

File Your Worker’s Report (Form 6): You need to complete your own report, called Form 6. You can do this online through the WSIB website. This form is your official “claim” for benefits and includes your consent to share your functional abilities with your employer to help you return to work safely.

Stay in Touch: Once your claim is started, WSIB will assign you a Claim Number. You will need it whenever you speak with WSIB or visit our clinic for treatment.

Question 2

Should I wait for WSIB to approve my claim before starting treatment?

Accepted Answer

No, you should not wait. Early treatment is proven to lead to better recovery outcomes. WSIB has specific rules to help you get started right away: For Muscle or Joint Injuries (MSK): If you have a injury like a sprain or strain, you can start the first four weeks of treatment immediately, even while your claim is still "pending" (not yet approved). WSIB encourages this "early access to care" so you don’t lose valuable recovery time. For Concussions (mTBI): While the mTBI program generally requires an "allowed" claim to fully enroll, your first priority is still to book an assessment immediately. We can help you navigate the documentation needed to get your claim approved quickly.

Question 3

Does treatment under a WSIB program of care cost me anything?

Accepted Answer

No. If you have a workplace injury, WSIB pays for the specialized Programs of Care directly. There are no out-of-pocket costs for the assessment, the treatment sessions, or the reports we send to WSIB on your behalf.

Question 4

How long do the programs last?

Accepted Answer

MSK Program: Typically lasts up to 8 to 12 weeks, divided into blocks. mTBI Program: Usually follows an 8-week structure but can be adjusted based on how your symptoms (like dizziness or headaches) are progressing. If you need more care after the program ends, we can request a "supplementary block" from WSIB.

Question 5

Can I switch to a different clinic once I have started a program of care?

Accepted Answer

WSIB prefers that you complete the program with the clinic where you started to ensure "continuity of care." If you need to switch (for example, if you move), you must get approval from your WSIB Case Manager first.

Question 6

How long do I have to report a workplace injury to WSIB?

Accepted Answer

Six months from the date of injury or the date of diagnosis to claim benefits. Reporting late can cost you benefits, and it is against the law for an employer to discourage you from reporting. If you are unsure whether the injury is work-related, report it anyway and let WSIB decide.

Question 7

What does my employer have to file, and when?

Accepted Answer

Form 7, the employer's report of injury, due within three business days after their reporting obligation starts. If you are on modified work at regular pay for more than seven calendar days, the clock starts on the eighth day and they have three business days from there. They must also give you a copy of the report.

Question 8

What is Form 8, and does my physiotherapist send it?

Accepted Answer

Form 8 is the health professional's report. It is what gives WSIB the clinical evidence to decide your claim, and the policy expects it within 48 hours of treatment. We complete and submit it, so you do not have to carry paperwork between your doctor and the clinic.

Question 9

My injury happened more than eight weeks ago — can I still be treated?

Accepted Answer

The MSK program of care only accepts people within eight weeks of the injury date, so a late claim cannot enter the program. Treatment can still be funded outside the program on an allowed claim. Ask before assuming you have lost coverage.

Question 10

Is the mTBI program open to anyone with a concussion?

Accepted Answer

No. It requires an allowed WSIB claim, a diagnosis of mild traumatic brain injury from a physician or nurse practitioner, negative findings on any neuroimaging that was done, age 18 or over, and entry within three months of the injury.

Question 11

Do you treat WSIB patients at both clinics?

Accepted Answer

Yes. Both Pickering and Milton are registered WSIB providers and deliver both programs of care. The practical difference is availability: Pickering is open Monday to Saturday, while Milton runs Monday to Friday only, which matters when your return to work depends on being seen quickly.

Question 12

What if WSIB says my claim is not work-related?

Accepted Answer

You can ask for a review of the decision, and the clock matters, so do not sit on it. Send us the decision letter and we will tell you what clinical documentation supports your case, then you can request the review with that attached.

	MSK program of care	mTBI program of care
What it covers	Muscle, tendon, ligament, fascia or joint injuries, and fractures that did not need surgery (Grade I–II damage)	Non-complex concussion / mild traumatic brain injury
Claim status to enter	Pending or allowed claim for a single zone of injury; allowed claim for multiple zones	Allowed claim only
Time window	Within 8 weeks of the date of injury	Within 3 months of the date of injury
Length	8 weeks in two 4-week blocks; block 1 is pre-approved for a single zone	8 weeks in two 4-week blocks
Reports we send	Initial assessment, mid-point, care and outcomes summary	Initial assessment, mid-point, care and outcomes summary
Extra treatment	Supplementary block if WSIB approves it	Supplementary block if WSIB approves it

Step	Who	What gets filed	Deadline
1	You, the worker	Tell your supervisor and get first aid on the day of the incident	Same day — your employer must pay a full day’s wage that day
2	You, the worker	Worker’s report, Form 6	Within 6 months of the injury or diagnosis date
3	Your employer	Employer’s report of injury, Form 7	Within 3 business days after the reporting obligation starts; if you are on modified work at regular pay for more than 7 calendar days, within 3 business days of the 8th calendar day
4	Your treating health professional (us, your doctor or your nurse practitioner)	Health professional’s report, Form 8	Within 48 hours of treating you

Where a claim usually stalls	What it means for your treatment
Claim still pending	We can start MSK block 1 for a single zone of injury without waiting for the claim to be allowed
Claim not allowed	The mTBI program cannot start, and MSK needs an allowed claim for multiple zones. We can help you ask WSIB to review the decision
More than 8 weeks since the injury	The MSK program window has closed. Treatment may still be funded outside the program, so ask before you assume it is not
Form 8 not sent	WSIB has no clinical evidence from us yet. This is the most common reason a claim goes quiet
Switching clinics mid-program	Needs your WSIB case manager’s approval so continuity of care is preserved

	Pickering clinic	Milton clinic
Address	1885 Glenanna Rd, Unit 112, Pickering, ON L1V 6R6	470 Bronte Street South, Unit 200, Milton, ON L9T 2J4
Weekday hours	Mon, Wed 9 am–7 pm · Tue, Thu 9 am–8 pm · Fri 10 am–7 pm	Mon–Fri 10 am–7 pm
Saturday	9 am–5 pm	Closed
Best for	Workers coming from Pickering, Ajax and Whitby	Workers coming from Milton, Georgetown and Campbellville

WSIB Health Care Benefits

Workplace Injury-What’s Next?

WSIB Health Benefits

Step-by-Step Guide to Receiving Treatment Under WSIB

Who Files What, and By When

Where Claims Get Stuck

Work Injury Q&A

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