Clinic Reopen

physiotherapy clinic reopen

COVID-19 Clinic Reopen Safety Strategy (updated on June 30th, 2020)

We are ready to reopen for in-person rehabilitation services and look forward to meeting you at the clinic with health and safety precautions. As a team of health care providers and experts we are going to strictly follow guidelines from the Ministry of Health and regulatory bodies and colleges of health care provider in regards to reopen our clinic in the COVID-19 pandemic.

Please be informed that following strategies are going to be practiced at our clinic to ensure everyone’s safety and health.

  1. Screening.
    1. All patients must be screened for symptoms of  COVID-19 prior to their appointment, if a patient has been screened positive we have the right to defer or refuse the in-person treatment. The patient will be offered to have virtual care where appropriate.
    2. All of our team members, staff must be screened for symptoms of COVID-19 daily and prior to working in the clinic, if there is any positive symptom we will be self-isolating at home for at least 14 days.
    3. If a patient has been screened positive, advice the patient to self-isolate AND to complete the online self-assessment tool before calling their doctor or Telehealth Ontario.
  1. To ensure the sufficient space to follow physical distancing guidelines, our physical environment and scheduling strategy will be adopted accordingly.
    1. Chairs will be spaced out in the waiting room.
    2. Traffic in the clinic will be minimized, only one patient or visitor will be allowed in each treatment room.
    3. Non-essential appointments may be minimized for in-person treatment, and Virtual Care and Telerehab will be available and recommended.
    4. Sneeze guards or plexiglass barriers will be installed at the reception counter.
    5. Hard copy of paper works will be minimized, necessary paperwork will be converted to digital copies and transmitted through email.
    6. Social distancing practices will be followed in the clinic.
    7. Contactless payment methods are strongly recommended.
  1. Cleaning and Disinfecting
    1. Use a “wipe-twice” method to clean and disinfect. Wipe surfaces with a cleaning agent to clean off dirt and wipe again with a disinfectant. Or use a one-step process using a combined cleaner-disinfectant product.
    2. Treatment rooms, including all equipment, modalities and tables will be thoroughly cleaned and disinfected after each session.
    3. Surfaces that come into contact frequently with hands will be cleaned and disinfected twice per day and when visibly dirty. Special attention should be paid to commonly touched surfaces such as doorknobs, light switches, toilet handles, counters, handrails, touch screen surfaces, and shared materials, equipment, workstations, keypads, etc. 
    4. Used linens must be properly washed and dried at on the highest temperature setting available.
    5. Cleaning and disinfecting procedures will be documented daily.
  1. Hand Hygiene and Personal Protective Equipment (PPE) 
    1. Our Health Care Providers and Administration Staff will always be wearing PPE at work, it may include but not limited to, masks, N95 respirators, gloves, face shield, gowns, safety glasses and goggles.
    2. All patients and visitors will be asked to wear their own mask and face covering when coming inside of our clinic.
    3. Providing signage instructing on proper hand washing techniques. The signage provided by The Ministry of Health will to be posted on entrances, and within our clinic setting. 
    4. All used PPE must be discarded into dedicated container to prevent exposure to infection.
    5. Reusable PPE will be cleaned and disinfected frequently.
    6. All of our Health Care Providers and Administration Staff are expected to practice routine hand hygiene consistent with the World Health Organization’s “FIVE Moments for Hand Hygiene”:
      1. Before touching a patient.
      2. Before clean/aseptic procedures.
      3. After body fluid exposure or risk.
      4. After touching a patient.
      5. After touching patient surroundings.
    7. Patients and visitors need to complete hand hygiene using soap and water or alcohol-based hand sanitizer at the following times:
      1. Upon arrival at the practice setting.
      2. Before and after use of weights, exercise equipment or similar shared equipment.
      3. Prior to processing payment.
      4. Prior to departure from the practice.
  1. Work with public health officials.
    1. If any of our staff members, visitors or patients is confirmed to have COVID-19 and it is determined that other people may have been exposed to that person, we will contact the practice to provide directions. We will be providing records/contact lists to enable contact tracing and ensure that those exposed to the individual receive the correct guidance from public health officials. 

If you have any questions and suggestions please contact us, we will see you in the clinic!

Clinic Reopen
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