General Questions

Do I need doctor’s note or referral?

General speaking the doctor’s note is not mandatory. However if you are claiming through your Employee Group Benefit/Extended Health Coverage, a doctor’s note may be required when submitting your claim, and it will help therapists to diagnose and serve you better according to the medical information on your doctor’s note.

Are the health providers all fully qualified in your clinic

At Profusion Rehab, all our Physiotherapists, Massage Therapists, Osteopathy Practitioners, Traditional Chinese Practitioners and  Acupuncturists at the clinic are fully licensed in the province of their practices.

What is your direct billing service?

We will get rid of your pain as well as the hassle of the paper work of the billing. So we offer free direct billing to your insurance and in most cases you don’t have to pay up-front. In all, we want you to focus on your recovery, and get back to pain free life quickly!

Will my insurance cover the treatment and what benefit plan do you accept?

Most of the health benefit plans cover your therapy treatment. Extend Health Benefit/Employee Group Benefit (EHB), Motor Vehicle Accident (MVA), Workplace Safety and Insurance Board ( WSIB ) all have the coverage for your rehabilitation treatments.

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Do you accept OHIP coverage? What if I don’t have any other benefits?

We do not accept OHIP coverage at this moment. However, if you don’t have any other benefit we do offer affordable rates for the community, because we believe everyone is entitled to have proper rehabilitation treatment, we take good care of our community with up to 50% off on the regular priced treatment. Just contact us to find out if you are eligible.

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Will my medical information and treatment records be kept confidentially?

Yes. every effort will be made to protect your identity, medical information and treatment records. At Profusion Rehab, we have been collecting health information and following the health professional’s adherence to keeping of all medical and personal information. From the day of hire, staff members are made aware of and adhere to this confidentiality, or protection, of information policy.

What is your cancellation policy?

24 hours notice is required for cancellations or non attendance of all appointments, otherwise a non attendance fee may be charged.

Questions about physiotherapy

What are the benefits of having physiotherapy?

Physiotherapy has and will continue to make a significant difference to the lives of many people of all ages, backgrounds and fitness levels. It can be key to restoring and maintaining a healthy level of function by;

  • Reducing Pain.
  • Improving joint (including spinal) range of movement.
  • Increasing strength.
  • Designing rehabilitation from sports injuries.
  • Aiding recovery from significant injury of health event.
  • Maintaining independence and completion of activities of daily living.
  • Pre and Post operative condoning and rehabilitation.
  • Treating chronic pain.
  • Reducing Headaches and Vertigo symptoms.
  • Improving Cardio-respiratory function.
What pain can be relieved by physiotherapy?

Physiotherapy can be useful in the diagnosis and management of a wide range of pain, generally it includes:

  • Back pain.
  • Sports injury
  • Headache.
  • Shoulder pain.
  • Neck pain.
  • Knee pain/injury.
  • Tennis Elbow.
  • Ankle pain/injury.
What can I expect from my first physiotherapy appointment?

You can expect a detailed assessment of the particular area of concern, a personalised treatment plan which may include manual therapy, modalities, exercises, posture training, education, and your questions and concerned addressed.

How long are physiotherapy appointments?

A thorough initial assessment would usually take up to an hour and any follow up treatments will take up to 30 or 45 minutes, depends on one or more major concerns.

What is the difference between physiotherapy and chiropractic.

Generally speaking, a physiotherapist looks at the bigger picture. For example they look at your symptoms as well as the cause of your problem and use a number of techniques to firstly reduce your pain, but then actually get to the bottom of what caused it in the first place. Physiotherapist will aim to stop it from happening again.

Chiropractors principally deal with the position of your bones and take the view that all of your injuries are caused by a misalignment of usually the spinal column. It is very common for us all to work together.

How often will I need to receive physiotherapy treatment?

That is all depend on the nature of your injury. Our aim is to return you to full fitness as quickly and as safely as possible. We will be in a better position to answer this following your initial assessment. An acute/early phase injury may require one or two visits in a short period of time. On the other hand, a more chronic injury such as an arthritic knee problem may require 2 or 3 visits in order to progress an exercise program to help you self manage your injury.

Questions about massage therapy

What are the benefits of having massage therapy?

The benefits of massage can stimulate, increase, improve, develop, regenerate, and relax body muscle and organ systems. This improves the overall function of the human body. Here are some obvious benefits:

  • Relieves soreness, tension, and stiffness.
  • Improves muscle tone.
  • Reduces scar tissue.
  • Reduces pain and swelling.
  • Improves posture/body alignment.
  • Improves the circulation and nutrients of your joints.
  • Improves skin tone by removing dead cells and improving circulation.
  • Stimulates Nervous System.
  • Relaxes the abdominal and intestinal muscles.
What massage therapy techniques you provide?

At Pro Fusion Rehab, our registered massage therapists will have an range of massage styles and techniques to treat you. These techniques include:

  • Swedish massage
  • Deep tissue/Deeper pressure massage
  • Trigger point massage therapy/Acupressure massage
  • Swedish massage
  • Relaxation massage
  • Pregnancy/Prenatal massage

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Do I have to take off all of my clothes during massage session?

At Pro Fusion Rehab, our massage therapists prefer to uncovers the area of your body being worked on during the session at a time; however they follow proper massage draping protocol.  It is necessary to use draping (towel, sheet or clothing) to cover the private areas in every massage session, either the patient has underwear on or not. 

Ultimately it is up to the patients what they want to wear, and what they are most comfortable with. As registered massage therapists, that is our fundamental goal, to have massage therapy in comfort.

How long will a massage therapy session last?

At Pro Fusion Rehab, we provide 30, 60 and 90 minutes massage therapy sessions, how long do you need it really depends on the goals set for the treatment.  Most massages therapy sessions last 30 to 60 minutes.  We usually recommend 30 minutes massage for deep tissue, sports and orthopedic massages; 60 minutes session for relaxation massage and If you would like a 90 minutes session please let us know prior to your visit.

How many massage therapy sessions will I need?

Once you have filled out health history and have done the first massage therapy assessment, our massage therapist will have a plan of how many sessions may take to improve your health condition. The number of massage therapy sessions needed may depend on factors such as: Overall health of the patient, age, gender even family health history.

Will I feel any side effects or discomforts after my massage treatment?

It is normal to feel your muscle temporarily tired or heavy after massage, similar to how they feel after a workout. Few patients might feel dizzy, flu like or complain of headache. It may due to lowering in blood pressure after a massage. If you already have low blood pressure symptom before the session, you should inform the therapist and follow the advice from her/him.

In addition, some patients feel cold after massage session as the massage has encouraged blood to flow near the surface of the skin causing heat loss. During the treatment; blankets, towels or heating pad could be provided to prevent you feeling cold,